Refund Policy

Refund Policy

Last updated: December 21, 2024

At Novaloza, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer the possibility of a refund under the conditions outlined below.

1. Right of Withdrawal

In accordance with applicable legislation, you have 14 days from the receipt of your order to exercise your right of withdrawal and request a refund.

To exercise this right, please contact us at:
Email: novaloza06@gmail.com

2. Return Conditions

To be eligible for a refund, the following conditions must be met:

  • The product must be returned in its original condition, unused, and in its intact packaging.
  • Accessories, manuals, or any other included items must be returned with the product.
  • Return shipping costs are the responsibility of the customer.
  • The product must be returned to the return address provided by our customer service, which is the same as the sender's address.

3. Return Procedure

  • Contact our customer service at novaloza06@gmail.com to obtain return authorization and the necessary instructions.
  • Carefully package the product to avoid damage during transport.
  • Ship the package to the return address specified by our customer service (which is the sender's address).

4. Refund

Once the product is received and inspected, we will send you an email to confirm the receipt of the returned item and inform you whether your refund request is approved or denied.

If your request is approved, the refund will be processed using the same payment method used for the purchase within a maximum of 7 business days.

5. Non-Refundable Products

Certain categories of products cannot be refunded, including:

  • Items damaged due to improper use or handling.
  • Products returned incomplete or with missing accessories.

6. Satisfaction Guarantee

In addition to the right of withdrawal, we offer a Satisfaction Guarantee. If you are not satisfied with your purchase for a valid reason, please contact us within 30 days to explore possible solutions.

7. Contact

For any questions regarding our Refund Policy, please contact us at:
Email: novaloza06@gmail.com